| The Spitter |
[Saturday, November 7th, 2009|12:04am] |
Well, this is second-hand, but I had to share.
We have a courtesy booth at my grocery store and we offer check-cashing. Our check-cashing fee is $1 per every hundred dollars, given out in store script. So if you cash a $600 check, we will give you $595 in real cash and $5 in our store script, which can be used at our registers if you spend $10 for each script you would like to use.
Follow me so far? If you would like to use all 5 of your script at once, you would need to spend $50, then you could give us $45 cash and 5 script. Basically, we are charging about 1% and giving you something you can use at the register if you shop with us. If not, throw the script away and eat the fee, which is less than any regular check-cashing business would be charging you.
So, Sunday morning, the manager L, gets called up front for customer service. There is an irate lady at checkstand one, who wants to use all 5 of her script on an $11 order. L explains that that is not how it works. "Where does it say that?!" L shows her where it is printed on the script itself, and points to the sign right next to the check-cashing window, that explains the script. ( I am also dead-sure that whoever cashed her check explained to her how script work, since it was apparently her first time.)
Irate lady begins screaming insults and calling "bullshit" and just generally making a huge ass out of herself. We are ripping her off, and out to scam her and yadda yadda yadda. She starts walking out the door, and L is standing to the side, continuing to listen to her hurl abuse, and she stops in the doorway, turns, and SPITS IN HIS FACE. Then she walks away.
L told me when I came in for my shift that he was just so stunned, he didn't even know what to do. Every person he talked to ( me included ) said he should have detained her in the security office and called the cops on her for assault. But I totally get it, I think I would have been too stunned to do anything too.
The kicker is, this lady came back to the store a few days later, to complain to the store manager about the "bullshit" she had to put up with at our store. And our awesome store manager politely told her she wouldn't have to put up with it any longer, because she was never to shop at our store again, that he would not stand for anyone abusing his employees like that. I wish I could have seen it.
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ditzy